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]]> By: Bernie's Transportation Communications Newsletter - April 6, 2009 | Transport Gooru http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-and-social-media/comment-page-1/#comment-2525 Bernie's Transportation Communications Newsletter - April 6, 2009 | Transport Gooru Mon, 06 Apr 2009 23:04:53 +0000 http://www.marketing.fm/?p=1666#comment-2525 [...] http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-an... [...] [...] http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-an... [...]

]]> By: EricFriedman http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-and-social-media/comment-page-1/#comment-4668 EricFriedman Sat, 04 Apr 2009 02:19:45 +0000 http://www.marketing.fm/?p=1666#comment-4668 I actually agree - it would be great to have integrated communications throughout the notices. It gets very confusing for the riders and I was not even aware of some of these resources that exist today. I actually agree – it would be great to have integrated communications throughout the notices. It gets very confusing for the riders and I was not even aware of some of these resources that exist today.

]]> By: Matt Daniels http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-and-social-media/comment-page-1/#comment-4667 Matt Daniels Sat, 04 Apr 2009 01:54:50 +0000 http://www.marketing.fm/?p=1666#comment-4667 I suppose that this is more a problem of departments not talking to each other, which doesn't surprise me in a government organization, or really any large corporation with walls of separation. <br><br>And marketing departments that only focus on promotions? What ever happened to customer experience?<br><br>Not that it would be easy, but the notices that are posted all over train stations could easily be incorporated into online channels. I suppose that this is more a problem of departments not talking to each other, which doesn't surprise me in a government organization, or really any large corporation with walls of separation.

And marketing departments that only focus on promotions? What ever happened to customer experience?

Not that it would be easy, but the notices that are posted all over train stations could easily be incorporated into online channels.

]]> By: EricFriedman http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-and-social-media/comment-page-1/#comment-3362 EricFriedman Fri, 03 Apr 2009 21:19:45 +0000 http://www.marketing.fm/?p=1666#comment-3362 I actually agree - it would be great to have integrated communications throughout the notices. It gets very confusing for the riders and I was not even aware of some of these resources that exist today. I actually agree – it would be great to have integrated communications throughout the notices. It gets very confusing for the riders and I was not even aware of some of these resources that exist today.

]]> By: Matt Daniels http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-and-social-media/comment-page-1/#comment-3361 Matt Daniels Fri, 03 Apr 2009 20:54:50 +0000 http://www.marketing.fm/?p=1666#comment-3361 I suppose that this is more a problem of departments not talking to each other, which doesn't surprise me in a government organization, or really any large corporation with walls of separation. <br><br>And marketing departments that only focus on promotions? What ever happened to customer experience?<br><br>Not that it would be easy, but the notices that are posted all over train stations could easily be incorporated into online channels. I suppose that this is more a problem of departments not talking to each other, which doesn't surprise me in a government organization, or really any large corporation with walls of separation.

And marketing departments that only focus on promotions? What ever happened to customer experience?

Not that it would be easy, but the notices that are posted all over train stations could easily be incorporated into online channels.

]]> By: How the New York City subway system uses social media — TheTransitWire.com http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-and-social-media/comment-page-1/#comment-2528 How the New York City subway system uses social media — TheTransitWire.com Fri, 03 Apr 2009 19:51:04 +0000 http://www.marketing.fm/?p=1666#comment-2528 [...] Next steps for the agency include starting blogs for each of the city’s subway lines and making more use of RSS feeds. Link to full story in Marketing.fm. [...] [...] Next steps for the agency include starting blogs for each of the city’s subway lines and making more use of RSS feeds. Link to full story in Marketing.fm. [...]

]]> By: EricFriedman http://www.marketing.fm/2009/04/03/mta-online-how-the-nyc-subway-transit-system-uses-the-internet-and-social-media/comment-page-1/#comment-2530 EricFriedman Fri, 03 Apr 2009 19:19:45 +0000 http://www.marketing.fm/?p=1666#comment-2530 I actually agree - it would be great to have integrated communications throughout the notices. It gets very confusing for the riders and I was not even aware of some of these resources that exist today. I actually agree – it would be great to have integrated communications throughout the notices. It gets very confusing for the riders and I was not even aware of some of these resources that exist today.

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