Contextual advertising – the perfect storm for dealing with negativity?

Sat, Dec 6, 2008 Posted By:Eric Friedman

Marketing.fm

I have always been a fan of contextual advertising or content ads for specific brands. I used to advise clients that the main reason to run within content networks was to be present at the point of interaction with your brand. I was reminded of this story recently on Fred’s blog discussing Verizons move working with Federated Media to be present to consumers where there was some negativity around their new product the Blackberry Storm.

This brings me to a question I used to get all the time from SEM clients;
“Why would I want to advertise next to someone slamming my product in a review site or a forum?”

The answer is that you want to be present at the point of thought – whether positive or negative. The reason for being present is that the alternative is having no voice at all in the matter. By being present, stating your brand message, and being the official site behind a product at a point of negativity shows that you care what people are saying – good or bad.

Lets face it, nobody every gets 100% positive reviews all of the time. Advertising around positive outlooks of your brand makes sense – but those people are the converted. Having the ability to have a one to one conversation with your potential customer at the time they are reading something negative is a great place to be. You provide them with official links and information and hopefully the power to make the choice for themselves.

Running within a content network when doing a search marketing campaign is not for everyone. Having your brand present at the time it is being discussed is.

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This post was written by:

Eric Friedman - who has written 671 posts on Eric Friedman – Marketing.fm.

Directof of Client Services at Foursquare - formerly the analyst at Union Square Ventures, blogger at www.marketing.fm You should follow me on twitter @EricFriedman

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View Comments to “Contextual advertising – the perfect storm for dealing with negativity?”

  1. armandoalves Says:

    That was weird … i got your post right after Seth Godin's “Noise” on my feed reader, and when read in that order, your post makes even more sense. As Seth puts it, “get straight on who you are trying to please, and why.”

  2. EricFriedman Says:

    Perfect timing :)

    I do think its a great opportunity. His post was good too.

  3. armandoalves Says:

    That was weird … i got your post right after Seth Godin's “Noise” on my feed reader, and when read in that order, your post makes even more sense. As Seth puts it, “get straight on who you are trying to please, and why.”

  4. EricFriedman Says:

    Perfect timing :)

    I do think its a great opportunity. His post was good too.

  5. Keller Williams Realty Says:

    Good point Eric – as a former SEO professional, I often had clients who wanted us to “get pages ranked” to remove bad reviews of their products/services from search results. I'm certain I never thought to tell them to *advertise* on those pages (though in hindsight, it would have been possible in several instances). I like the “preaching to the choir” analogy as well – advertising to those who are have/like the product (or are using a service) can only get you so far, right?

  6. Keller Williams Realty Says:

    Good point Eric – as a former SEO professional, I often had clients who wanted us to “get pages ranked” to remove bad reviews of their products/services from search results. I'm certain I never thought to tell them to *advertise* on those pages (though in hindsight, it would have been possible in several instances). I like the “preaching to the choir” analogy as well – advertising to those who are have/like the product (or are using a service) can only get you so far, right?

  7. Keller Williams Realty Says:

    Good point Eric – as a former SEO professional, I often had clients who wanted us to “get pages ranked” to remove bad reviews of their products/services from search results. I'm certain I never thought to tell them to *advertise* on those pages (though in hindsight, it would have been possible in several instances). I like the “preaching to the choir” analogy as well – advertising to those who are have/like the product (or are using a service) can only get you so far, right?


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