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Mobile Orbitz.com Stinks

August 24, 2006

Advertising, Business, Consumers, Internet, Marketing, Marketing Blogs, Marketing.fm, memes, Mobile

I have a bone to pick with Orbitz. I recently wrote a post praising Orbitz’ marketing group for developing a mobile friendly website:

http://www.marketing.fm/2006/08/02/orbitz-mobile/

Let’s face it, travel companies should be leading the pack when it comes to developing websites and services for the mobile browser. Out of all people, travellers and those who are on the road could really benefit from mobile access airline, train, or ground transportation information.

For example, I am now stuck in traffic on the way to JFK airport and I am trying to check the status of my flight since I’m running late. I figured I would try out the orbitz website but to my dismay, www.orbitz.com no longer works on the mobile browser! I tried to find the American Airlines pda site too but the only link I found was inactive.

Oh well. Companies, especially airlines should step in to the mobile space and change things for the better. Apparently there is still room for “first mover advantage” too.

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  • http://www.victimsofexpedia.com john

    I think all online travel agencies are bad for one reason or another. . Big travel agencies like EXPEDIA have a lot of complaints. I had a really bad EXPERIENCE using EXPEDIA. They ruined my tripEXPEDIA is listed in the top ripoff link at the bad business bureau ( http://www.ripoffreport.com ) and has two “dedicated” websites due to poor customer support and lies: http://www.victimsofexpedia.com and http://www.shameonexpedia.com

    Orbitz has: http://www.shameonorbitz.com
    Kind regards

  • http://www.victimsofexpedia.com john

    I think all online travel agencies are bad for one reason or another. . Big travel agencies like EXPEDIA have a lot of complaints. I had a really bad EXPERIENCE using EXPEDIA. They ruined my tripEXPEDIA is listed in the top ripoff link at the bad business bureau ( http://www.ripoffreport.com ) and has two “dedicated” websites due to poor customer support and lies: http://www.victimsofexpedia.com and http://www.shameonexpedia.com

    Orbitz has: http://www.shameonorbitz.com
    Kind regards

  • steve

    try mobile.orbitz.com next time. http://www.orbitz.com would require the server to detect which user agent you are using and then decide if you are on a web browser or a phone. While this is likely to occur in the near future, it’s clearly not supported yet.

  • http://steveo steve

    try mobile.orbitz.com next time. http://www.orbitz.com would require the server to detect which user agent you are using and then decide if you are on a web browser or a phone. While this is likely to occur in the near future, it’s clearly not supported yet.

  • http://www.marketing.fm/2007/02/17// Marketing.fm » 2007 » February » 17

    [...] for airline prices. All of these features are simplified for last minute use on the run. Orbitz tried to do this a while back but it failed [...]